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(Accessibility for Ontarians with Disabilities Act, 2005 and Integrated Accessibility Standard Regulations (191/11))


ITPS (Canada) Ltd. believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner. ITPS (Canada) Ltd. is also committed to providing a work environment whereby all ITPS employees receive an equal employment opportunity and accommodation where required, in accordance with the requirements under the AODA and the Integrated Accessibility Standards Regulation (191/11) (“IASR”). This plan outlines current policies and new policies and actions that ITPS (Canada) Ltd. has put into place to improve opportunities for people with disabilities


ITPS (Canada) Ltd. Multi-Year Accessibility Plan (“Plan”) sets out the company’s strategy to address our current and future accessibility objectives in accordance with the requirements of the Act and IASR. As required by the Act and the IASR, this Plan will be reviewed and updated every 5 years. The requirements applicable to ITPS (Canada) Ltd. are as follows: Client Service Standards; Emergency Response Information; Information and Communications; Employment Practices; Design of Public Spaces; Training; and Reporting.


ITPS (Canada) Ltd. strives to provide its services in a manner that respects the dignity and independence of everyone involved, including people with disabilities. ITPS (Canada) Ltd. has established an Accessibility for Ontarians with Disabilities policy to meet its obligations under the AODA. All employees are trained on the purpose and requirements of the AODA on an ongoing basis as required and training is provided to new employees during the new hire onboarding. Assistive devices are available to people with disabilities such as large print documents and client voicemail and email access. ITPS (Canada) Ltd. accommodates people with disabilities who are accompanied by a registered service animal, or support person in the areas of our premises that are open to the public. ITPS (Canada) Ltd. has established a feedback process to receive and respond to inquiries and comments by mail, email, phone and in person.


ITPS (Canada) Ltd. is committed to providing clients and visitors with available emergency information in an accessible manner upon request. Employees with disabilities will be provided with individualized emergency response information and accommodation, as required.


ITPS (Canada) Ltd.’s ultimate goal is to meet and surpass client and visitor expectations which serving clients and visitors with disabilities. ITPS (Canada) Ltd. welcomes comments on how well clients’ and visitors’ expectations are being met. Feedback can be given by contacting ITPS (Canada) Ltd. complies with the provisions of the Web Content Accessibility Guidelines (“WCAG”) 2.0, Level AA, by providing an accessible website and web content.


ITPS (Canada) Ltd. is committed to providing fair and accessible employment practices. ITPS (Canada) Ltd. will accommodate people with disabilities during the recruitment and assessment processes and when people with disabilities are hired. ITPS (Canada) Ltd. develops an individual accommodation and return-to-work plan for employees who have been absent from work due to a disability and require accommodation upon their return.


ITPS (Canada) Ltd. will continue to meet the Accessibility Standards when building or making major modifications to public spaces, including:

  • Outdoor paths of travel such as sidewalks, ramps, and stairs
  • Accessible off street parking;
  • Service-related elements such as service counters and waiting areas.


ITPS (Canada) Ltd. provides the required training on Ontario’s Accessibility laws and the Human Rights Code as it relates to people with disabilities to all existing employees and volunteers. Training is also provided to all new employees during the new hire onboarding process. A record of the required training is maintained in the employee’s file.


In accordance with the Act, ITPS (Canada) Ltd. will complete the required accessibility report every 3 years.


Feedback regarding accessibility at ITPS (Canada) Ltd. can be provided in the following manners:

In person, by mail or by email to David Clementi, Chief Operating Officer ITPS (Canada) Ltd  2410 Blair Blvd. London, Ontario N5V 3Z9 519-457-3625 x208 or by contacting ITPS (Canada) Ltd. on the website at All feedback will be reviewed, considered, and maintained by the Chief Operating Officer. Clients and the public can expect to receive a response to their feedback in the appropriate manner within ten (10) business days of receipt of the feedback. Updated May 2021