Privacy Policy
ITTC-Canada/The International Tactical Training Centre Ltd. (a division of ITPS (Canada) Ltd.) (“ITTC”, “we”, “our” or “us”) is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Privacy Policy applies to the ITTC web site https://www.ittc-canada.com/ (the “Web Site”) and governs data collection and processing of your personal information, as defined below. By using the Web Site, you consent to the data practices described in this Privacy Policy.
BY USING THIS WEB SITE, YOU AGREE TO BE BOUND BY THE FOLLOWING PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS POLICY, DISCONTINUE ALL USE OF THIS WEB SITE IMMEDIATELY.
Definition of Personal Information
“Personal information” means any personal data or personal information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as your name, contact information, email address, an identification number, location data. It may also include other types of more technical information, but only when this information can identify you as an individual. Information that is aggregated and/or anonymized and cannot be associated with an identifiable individual is not considered to be personal information.
Control of your Personal Information
Your personal information provided to us when you use the Web Site or our services will be processed by The International Tactical Training Centre Ltd., headquartered at 2410 Blair Boulevard, London, Ontario, N5V 3Z9, Canada, acting as a controller of your data/information.
For any inquiries regarding the processing of your personal information or this Privacy Policy, or to exercise your privacy rights please contact us as detailed in the Contact Information section.
Collection of your Personal Information
ITTC limits the collection of personal information to what is reasonably required to fulfill the purposes identified in this Policy.
ITTC collects personal information, such as: your e-mail address, name, last name, home or work address or telephone number and any other information you provide to us when you contact us under the “Ask Us a Question”, “Contact Us” or “Get a Quote”/ “Request A Quote” and interact with us such as when using the “Chatbot” on the Web Site or when you provide us feedback regarding the accessibility at ITTC.
ITTC may also collect your resume or your presentation letter and any other information you provide to us when visiting the “Careers” section of the Website and choosing to apply for a position at ITTC.
ITTC may also collect information about you, such as your browser type, the page that led you to the Website, the number of visits to the Website, your IP address, your device operating system (OS), your location (city, state/province, country, latitude and longitude) through its Customer Relationship Management (CRM) to better manage your relationship with ITTC.
There is also information about your computer hardware and software, or any other device you use to access the Website, that is automatically collected by ITTC through the use of cookies, web beacons and similar technologies. This information may include: your IP address, browser type, domain name(s), access times and referring web site addresses. For more information about cookies see the “Cookies Policy”.
Other third party web sites linked to the Web Site may collect your personal information, such as BambooHR when you apply for a job on the Website (BambooHR privacy policy is accessible at: https://www.bamboohr.com/privacy-policy/). ITTC encourages you to review the privacy policies of web sites you choose to link to from ITTC so that you can understand how those web sites collect, use and share your personal information. ITTC is not responsible for the privacy policies or other content on web sites outside of the ITTC Web Site and ITTC family of Web Sites.
In certain circumstances, failure to provide us with required personal information may prevent us to provide you with a service or may prevent you to fully use the Web Site.
Use of your Personal Information
ITTC may use your personal information to operate the ITTC Web Site and to deliver to you the services you have requested, including providing with information about ITTC and its services that you requested, and fulfill your orders.
ITTC may also use your personal information to inform you of other products or services available from ITTC and its affiliates, when you consent to receiving commercial electronic messages from us. ITTC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
ITTC may use information from your computer hardware and software, or any other device you use to access the Website, for the operation of its service, to maintain quality of the service, customize the content your see on the Website and to provide general statistics regarding use of the ITTC Web Site.
ITTC keeps track of the web sites and pages our customers visit within ITTC, in order to determine what ITTC services are the most popular. This data is used to deliver customized content and advertising within ITTC to customers whose behavior indicates that they are interested in a particular subject area.
ITTC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information, such as your e-mail, name, address, or telephone number, is not transferred to the third party.
ITTC may, also use your personal information to protecting us and third parties from errors and potential fraud, enforce our Terms of Use, meet our contractual, legal and regulatory obligations and as otherwise permitted or required by applicable law.
Sharing of your Personal Information
We may share your personal information with our partner organizations and our service providers (companies operating on our behalf) for the purposes described in this Privacy Policy and in accordance with applicable law.
ITTC does not sell, rent or lease its customer lists to third parties.
ITTC may share data with trusted partners to help us, among other things, perform research and statistical analysis, send you email or postal mail, provide customer support, process your payment, arrange for deliveries, or provide cloud computing infrastructure, such as Google Analytics (you can learn more about how Google protects your data at http://www.google.com/analytics/learn/privacy.html, you can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en), Zoho our CRM’s service provider (you can learn more about how Zoho protects your data at https://www.zoho.com/privacy.html) or our marketing service provider. All such third parties are prohibited from using your personal information except to provide these services to ITTC, and they are required to maintain the confidentiality of your information.
ITTC Web Site will disclose your personal information, without notice, only if required to do so by applicable law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the applicable law or comply with legal process served on ITTC or the Web Site; (b) protect and defend the rights or property of ITTC, investigate fraud; (c) act under exigent circumstances to protect the personal safety of users of ITTC, or the public; and, (d) as otherwise permitted by applicable law.
ITTC may also disclose your personal information in accordance with applicable laws.
Use of Cookies
The Web Site uses cookies or similar tracking technologies (“cookies”) to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize ITTC pages, or register with ITTC Web Site or services, a cookie helps ITTC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Web Site page, the information you previously provided can be retrieved, so you can easily use the ITTC features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ITTC services or web sites you visit.
Security of your Personal Information
ITTC secures your personal information from unauthorized access, use, modification or disclosure and has implemented reasonable administrative, technical and physical safeguards to that effect. ITTC secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Retention of Personal Information
The period during which ITTC may retain your personal information varies depending on the purpose of the processing. For example, we may retain personal information needed to provide you with our services, fulfill our contractual obligations to you under a contract, facilitate transactions you have requested, to comply with our legal obligations, to engage in marketing activities, and for as long as is necessary to defend our legal or business interests and/or until such time as our contractual relationship with you ceases or the legal retention periods expire or where you have consented to our use of your personal information, until such time as you withdraw consent. In all other cases, we retain your personal information for as long as is needed and necessary to fulfill the purposes outlined in this Privacy Policy.
Localization of Personal Information and Transfer of Personal Information
ITTC is headquartered in Canada, our Web Site is hosted in Canada, and the personal information that we collect and process is retained and stored in Canada. ITTC uses service providers that store personal information on our behalf in Canada and in other third countries. Please be aware that Canada, and these other third countries, may not provide the same level of protection of personal information as in your country, region, province, state, or other jurisdiction of residence or nationality, and when transferred to Canada or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. By continuing to provide us such information, you hereby acknowledge and agree that your personal information will be transferred to and stored in Canada and in such other third countries. If you are accessing our Web Site from outside Canada, you are transferring your personal information to Canada and you consent to such transfer. If you do not want your personal information transferred to Canada, you should not share your information with us or use this Web Site. When ITTC transfers personal information outside of the European Economic Area or the UK to Canada, ITTC will rely on the European Commission’s adequacy decision for PIPEDA. In other cases, ITTC relies on appropriate safeguards that might be the standard contractual clauses, or the binding corporate rules
Legal Bases for Processing
ITTC only processes your personal information if we have a lawful base to do so, which includes:
Consent: where you have given your consent such as for receiving our commercial email;
Performance of Contract: where processing is necessary for the performance of a contract with you (e.g., to provide you with the products and services you have requested);
Compliance with a legal obligation: where processing is necessary for ITTC to comply with its legal obligations;
Protection of your vital interests: for example, where processing is necessary to protect the personal safety of users of ITTC, or the public;
Legitimate interests: for example, we may process your personal information to protect you, us, or others from threats (such as security threats or fraud); to enable or administer our business (such as for quality control, consolidated reporting, and customer service), to manage corporate transactions (such as mergers or acquisitions); or to understand and improve our business, our Web Site or customer relationships generally.
If you have any questions about the lawful bases upon which we collect and use your personal information, please contact us as detailed in the Contact Information section.
Your Privacy Rights
You have the right to access and correct the personal information we hold about you. Upon request, ITTC will provide you with access to your personal information and respond to your rectification request within a reasonable timeframe, in accordance with applicable law. You may request access or correction by contacting us as detailed in the Contact Information section.
You have the right to withdraw your consent to the collection, use and sharing of your personal information at any time, where our processing of your personal information is based on your consent, subject to legal or contractual restrictions and reasonable notice. However, without such consent, we may limit the services we are able to provide.
You may always opt out form receiving our marketing communications by clicking the “unsubscribe” link within the email you receive or by contacting us as detailed in the Contact Information section. Even if you have opted out of receiving marketing communications from us, we may still contact you in compliance with applicable laws (e.g., for customer service).
If you are located in the European Economic Area or in the United Kingdom, subject to applicable law, you may have the following additional rights:
- right to restrict or limit the ways in which we process your personal information for instance where you believe your data is inaccurate;
- right to object to the processing of your personal information by us in certain circumstances, such as the those described in the Legal Bases for Processing section under “legitimate interests”, we may continue to do so unless your interests, rights and freedoms override such interests;
- right to request that we delete your personal information, in which case we will carry out this request unless certain exceptional reasons arise permitting us to keep certain information about you; and
- right to obtain a copy of your personal information in a machine-readable format. In certain circumstances, you can also request that we transfer some of your information to third parties.
You also have the right to lodge a complaint with the Data Protection Authority of the region, province, state or country where you are located.
If you have any questions or disagree with our data handling practice, or if you need help exercising your rights, please contact us as detailed in the Contact Information section.
Children
Persons aged under 16 or 13 (depending on where you reside) shall not be permitted to use the Web Site. ITTC does not intentionally collect, use or disclose personal information of persons under the age of 16 or 13 years old except as permitted by applicable law. If we discover that we have collected personal information from a person under the age of 16 or 13 years old other than as permitted by applicable law, we will forthwith delete the relevant information.
Changes to this Privacy Policy
ITTC may occasionally update this Privacy Policy to reflect changes to personal information processing practices.
ITTC encourages you to periodically review this Privacy Policy to be informed of how ITTC is protecting your information.
Contact Information
ITTC welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy, the processing or your personal information or believe that ITTC has not adhered to this Privacy Policy, please contact us at info@ITTCcanada.com or contact our Compliance Manager, Rene Bartar, at rene.bartar@itpscanada.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. If you are located in the EEA/UK, you can also contact our Representative at: rene.bartar@itpscanada.com.